Andy-
Thanks so much for your help, concern and action yesterday- it was, and is, greatly appreciated!  We can rest easy now with house guests on the way, that our water conditioning system is in tip-top operating shape!
You have some good people that work for you, but I wanted to give a special shout-out to Jason Redman.  First, he responded to a panicked wife on Sunday night while I was out when the old water softener started continuously back flushing.  While on the phone he walked her through the process of bypassing and shutting down the malfunctioning unit.  Yesterday, once things were sorted out (thank you!) he installed a new water softener and then took the time to explain all of the different features and functions of the unit.  I was impressed when she was able to share this information upon my return home.  It’s for this type of service, really someone going the extra mile, that we seek out and support local businesses.  We have used your firm for nearly ten years now and are, in the spirit of the season, thankful for the service and support you have provided over the years.  Again, our thanks to you and Jason for the care and service you provided!
-Ed and Julie D.