Archives: Reviews

“I had great professional service. The tech saw exactly what the problem was and fixed it quickly. I would definitely call them again.”

– Pamela S.

“I had a good experience having my sediment tank service for maintenance. Mid Atlantic let me know when technicians were on the way and they were on time. The technician Tim and a trainee with him were both professional and courteous. Tim explained exactly what he was going to do and with the help of his trainee, was done in a timely manner. I really appreciated Tim for getting the job done without having any issues and no mess was left. Thank you!”

– Betty E.

“This was my first encounter with MAWS as we just bought a home that they had serviced in the past. I could not be more pleased. Tim, the tech, was extremely knowledgeable, careful, and efficient. He explained the whole system to me, showed how to change a filter, and moved a lot of heavy salt bags to a convenient location. I highly recommend!”

– Marie S.

“Easy to schedule, great follow up, great introduction text regarding technician.
Everything on time. Technician excellent, very knowledgable”

– Bill U.

“The technician added chemicals to our water treatment system. He worked quickly and efficiently. He arrived on time and did an excellent job. I would recommend Mid-Atlantic to anyone who needs water services.”

– G.R. M.

“Mid Atlantic has been our plumbing and WTS firm for over 2 decades.
Andy, the owner is always knowledgeable and helpful.
His staff is professional and courteous and communication excellent
I fully recommend Mid Atlantic.”

– Bruce S.

“Tim was excellent in all respects. I called him on a Saturday evening and received a call back within 30 minutes where he gave me service options and costs. When I requested service on a Sunday morning he called back to confirm the time. When he arrived on time he performed the service quickly and completely. A real pleasure to work with.”

– Mike M.

“The techs were professional, prompt, and provided excellent service in getting irrigation system up to snuff and ready for hot summer weather. I’ve been working with MAWS 10+ years. Far and away they are not he industry leader in our region.”

– Gordon L.

“Our service for water treatment maintenance was excellent! David went above and beyond to educate us on how to properly maintain our system which he didn’t have to do. I believe he gave great customer service and the team was fast and efficient in their work. They were also extremely informative and knowledgeable. Truly appreciate this business.”

– Briana B.

“I called on a Monday morning after determining that my conditioning system was not functioning. I was initially told that a service tech was not available until Friday, but then received a call an hour later telling me that Jason was on his way. He came and fixed the problem immediately. This is one example of the service responsiveness I have come to expect from MAWS over 20 years for my water conditioning, plumbing, irrigation, and leak detection needs.”

– skip s.

“I am happy to have switched my Hillsmere water treatment systems to MAWS. It is always a pleasure to see Chris when he arrives to mentor me. He came today for a no cost tutorial and check-up.

We had quite a lengthy educational session today which included action and explanations. I appreciate the helpful teaching I receive from MAWS as my water system is very complicated and my house is old and often failing me. Because of Chris and his staff I can drink my tap water for the first time in 25 years.

Jackie F”

– Jackie F.

“I highly recommend Mid Atlantic Water Services. I’ve used them in my last 2 homes and every time they have provided prompt, professional service. They explained exactly what my issue was and what needed to be done to fix it.”

– Clarke M.

“I was very pleased with the level and quality of service I received. Edgar was very knowledgeable, efficient and thorough.
Mid-Atlantic Water Services has always been responsive to my requests for service, and always solve any problems I might have with my water system.
I highly recommend them.”

– Shawn B.

“Chris the technician was excellent. A true professional, very knowledgeable and polite. The service call was for annual maintenance and he was timely and cleaned up. I’m very happy with Mid-Atlantic as my service provider and will continue this relationship into the future.”

– Jim B.

“The plumber not only repaired the toilet AND installed a faucet, he showed me a workaround for a problem I have with other sinks. Yay!”

– Brigid H.

“The service was great. I had been having sewer problems and 2 other companies even though they replaced parts of sewer line could not fix problem. Mid-Atlantic came in used pipe snake with camera, which the others did also, but they found problem, unclogged and showed us areas that maybe concern in future and how to maintain shower and bathtub pipes.

I am so grateful for their expert service.”

– Anita H.

“Adam and Wayne found the leak in the shower within 10 minutes of getting there and repaired the broken shower valve. They also fixed a leak repair at my sink that had bothered me for 3 years! Prompt and efficient as always and then were done in record time for me to make my doctors appointment. Why would anyone use another Water Company in Annapolis when Mid-Atlantic is the best!
Jim H”

– James H.

“So easy to work with wonderful service walked in on Friday afternoon set my appointment they came out Monday morning. Had everything done I had an estimate by Monday afternoon, called me when he was on his way. Call me when he was leaving and called me at that afternoon great customer service truly, exceptional.”

– Tracy R.

“Fast and efficient repair of an outdoor faucet damaged over the winter.
Super easy to get a prompt appointment.
On site work was done quickly and guys did a great job of showing me exactly what happened.

(Location is in Severna Park but that city isn’t an option in the dropdown)”

– Skip N.

You DID meet my expectations! Your technicians were very polite and knowledgeable. Very fine young men. Thank you so much

-Courtney G

Actually, everything was great! I don’t go Google, Facebook or Birdeye, but I wanted to let you know that I was very impressed with Jason’s professionalism. He was very patient and helpful, allowing me to watch what he was doing and answering my many questions. We moved to MD about 2 years ago and I had never had a water well system before, so he not only did his work but educated me in the process. I very much appreciate him and give him, and your company, a “5-Star” rating. Use this review in any way you might find useful.

-Byron J

I was given a fairly quick appointment to check on my Rinnai tankless water heater. They kept me apprised of the technician’s arrival time. He quickly assessed the problem and made the necessary repair. I will keep them in mind for any future service needs.

-Mike H

Thanks so much for your help, concern and action yesterday- it was, and is, greatly appreciated!  We can rest easy now with house guests on the way, that our water conditioning system is in tip-top operating shape!
You have some good people that work for you, but I wanted to give a special shout-out to Jason Redman.  First, he responded to a panicked wife on Sunday night while I was out when the old water softener started continuously back flushing.  While on the phone he walked her through the process of bypassing and shutting down the malfunctioning unit.  Yesterday, once things were sorted out (thank you!) he installed a new water softener and then took the time to explain all of the different features and functions of the unit.  I was impressed when she was able to share this information upon my return home.  It’s for this type of service, really someone going the extra mile, that we seek out and support local businesses.  We have used your firm for nearly ten years now and are, in the spirit of the season, thankful for the service and support you have provided over the years.  Again, our thanks to you and Jason for the care and service you provided!
-Ed and Julie D.

Chris was professional and took the time to explain the system and show me how to change filters. MAWS has been very good to work with since we had the system installed and our water quality is perfect.

Crystal at the home office who I made appointment was pleasant and helpful. David the tech who made the service call was very courteous and did not hesitate in answering any questions I had. A very pleasant experience.

Thank you, Sharon

Great job. Very professional crew. We have used your services for years!

-Ray S.

You all are good people! Friendly, hard working.. Thank you for your services!! JMc

Honestly. Wow…. These days it seems as though service has gone out the window and has given way to, who’s next, I sell real estate and deal with contractors on a regular basis. It is my pleasure to recommend mid Atlantic for water treatment and plumbing service. They gave me a first quote when others gouged me when I asked them to work in a space that was not perfect. I have a small closet where I need my water treatment system to go and Mid Atlantic was happy to work with that space. I did not have access to water as I was in the midst of a renovation and they were happy to send out a Plummer at a reasonable price to install my well expansion tank. The plumber who did the work on my renovation quoted me $500 to install the tank. They did it for 350. They called me 30 minutes before they showed up and they were happy to have the work. These days it seems like you have to beg someone for a decent service. I highly recommend this company and I will be passing them along to all of my future real estate clients.

– Matt A

Your technicians were absolutely amazing. They are so polite and friendly. You should be proud to have them as employees. I definitely will recommend your company whenever I can. Thanks again for a great experience!
These folks were so professional and explained everything thoroughly. We are completely satisfied with the experience of learning about the water system and, now, living with it. We had such rust and other problems with the water. My husband and I now just comment on how clean, clear, soft, and without odor the water is. We are so satisfied with this company and the results of their efforts.

David Cantler was great – walked in, listened to my concern, made corrections that should have been in place, discussed the changes, and made sure I understood what he had done & what I would need to do should the timing be off. They also checked my water to make sure it was good. David’s assistant – he introduced him, but I am sorry do not remember his first name was great as well. He tested the water and was polite!

From the first phone contact, to the completion of the service contract, this was an informative, helpful, and timely experience. Courteous, knowledgeable sales persons and technical expertise are evident throughout their service.With many thanks, 5 stars are not enough.

Professional, exceptional knowledge of systems, courteous, went beyond the scope of service to accommodate specific customer needs. Tim Roe is an outstanding employee and should be applauded.
As always- I have nothing but good things to say about the technicians & all the folks at Mid-Atlantic. Today was no different. The 2 gentlemen where polite & very professional. They notified me that they were on their way. They did a great job & politely let me know they were finished. Thank all of you!!
Plumbing issues were complicated, but Edger was able to figure out quickly and fix.
Very knowledgeable technician who patiently answered all of our questions. Tim Rowe took time to label the water tank, check our water’s iron and ph levels and fill the tank for us. We appreciated his attention to detail.
You DID meet expectations. We always have a great experience with your staff and I wanted to especially say thanks for our latest call from Edgar Gonzalez and his helper. They were professional, courteous, and got the job done well.

Tim was great! Very friendly and knowledgeable. Explained the system well and made it as easy as possible for us to maintain. Thank you!

Your service men did an excellent job. I was so happy that they diagnosed the water pressure problem with the kitchen sink and fixed it! Thank you!

My experience was absolutely amazing. They were pleasant, they were well informed, they knew exactly what they were doing. I’m very happy with your services. I wouldn’t change a thing. And I would love to recommend you to others.
Office staff very cordial and professional. Edi was our service technician and he was friendly, knowledgeable, punctual and efficient. We have been using their services for many years with consistent excellent experiences.