Frequently Asked Questions

Frequently Asked Questions

Why should I choose Mid-Atlantic Water Services?

At Mid-Atlantic Water Services, customer service is a top priority. All of our technicians are trained in house as well as attending classes and seminars. We will utilize our vast technical support network in the industry to find solutions to any problem. In addition to over 20 years of experience in the area, we keep up with the latest technological advances in the water treatment industry in order to offer our customers the most advanced, user-friendly equipment available.

Why does my water feel slippery?

There are several reasons why your water may feel “slippery” to you. One possible explanation is that the pH is too high; another cause might simply be a particular soap ingredient. “Soft” (treated) water also feels different than “hard” (untreated) water. The best way to find out what your water’s issue may be is to have Mid-Atlantic Water Services perform a test. (Request a water test at your home or business.)

Why does my water smell?

This is a common problem, and one that is usually an easy fix. Water often gives off a “rotten egg” smell due to the presence of hydrogen sulfide in your well. If you only notice an odor when hot water is running, the issue may be caused by something called the anode rod in your water heater. Mid-Atlantic Water Services is able to easily correct either of these issues. (Schedule a service call.)

How often should I fill my salt or chemicals?

Salt and chemical usage on newer water treatment systems is based on the amount of water used. To determine how often your system’s salt or chemicals need to be replenished, check the tanks every few weeks after a new installation to get an idea how quickly your system is depleting its stores. Chemicals are used much less than salt and therefore will not need to be filled as often. (Schedule your regular salt and chemical deliveries.)

Why is the water in my brine tank dirty?

This is completely normal. Dirt in the brine tank comes from the salt added to the system. Water softener salt is minimally processed and the dirt is flushed to drain when the system regenerates. Although some salts are cleaner than others, any salt that indicates that its intended use is for water softeners should be fine for your system. (Schedule your regular salt and chemical deliveries.)

What type of salt should I use?

The type of salt used in your system is based on the water being treated. City water and low-iron well water can use regular solar or crystal salt; water on high iron wells should use “red-out” salt or salt with an iron-fighting additive to help the resin remain clean. (Schedule your regular salt and chemical deliveries.)

Should I see water in the bottom of the brine tank?

Yes, this is completely normal. However, the water level should never get near the top of the brine tank. The water level should be about 1/3 to ½ the way up the tank.

Why is my water yellow?

Water turns yellow due to iron. If your water is yellow, this could indicate a problem with the softener or simply that a filter needs changed. (Schedule a service call.)

Do you offer a delivery service for salt, chemicals, filter changes, etc?

Yes, Mid-Atlantic Water Services’ trained staff can deliver and fill supplies such as salt and chemicals, perform regular filter changes and perform basic water tests. If any adjustment to your system is required after such a visit, our service department will schedule a technician to return to your home or business to make necessary adjustments or repairs. (Request a regular salt or chemical delivery, filter change or service call.)

How often should I change my filter?

Filter changes are due to a variety of factors, including how dirty the water is, the size and type of system, and your particular water usage. On average, a whole house filter is changed about every 3 months but this may vary if the untreated water feeding into the system is very dirty. We recommend changing filters at least every 6 months. Point-of-use filters (such as drinking water systems and ice machine filters) should be changed annually at the very least. (Request a filter change or service call.)

What does reverse osmosis take out of the water?

A reverse osmosis system removes many contaminants from the water including arsenic, copper, lead, radium, chlorine, total dissolved solids (TDS), nitrates, and more. View a complete list of contaminants removed during the reverse osmosis process.

Can I rent equipment or do I have to purchase it?

Yes, Mid-Atlantic Water Services has various rental options as well as financing available. (Contact a salesperson for a free in home analysis.)

I prefer to change my filter myself. How can I make my filter easier to remove?

A silicone-based lubricant on the o-ring every time you change the filter will make it easier to replace the next time. (Request a filter change or service call.)

I am on a no sodium diet. What can I use in my softener instead of salt?

Mid-Atlantic Water Services offers potassium chloride as an alternative to salt for anyone concerned about ingesting sodium from a water treatment system. This is a specialty product however and is expensive compared to regular salt. We can also recommend a reverse osmosis system for drinking water to completely remove the sodium. (Contact a salesperson for a free in home analysis.)